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Shipping & Delivery Policy

Thank you for choosing Ethereal Tips. Each set of our press-on nails is crafted with care, and we strive to make your shopping experience simple and enjoyable from the moment you place your order until it arrives at your doorstep.

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Processing Time
For in-stock items, please allow 1–2 business days for your order to be prepared before dispatch. Local deliveries within Singapore generally take 1–3 business days once shipped, while international orders may take longer depending on your location and the chosen shipping method.

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For pre-order or made-to-order designs, processing times vary as each set is handmade. We will update you on the progress, or you may reach us directly via WhatsApp at +658825 7587 if you’d like an update.

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Order Confirmation
Once your order is placed, you will receive a confirmation email. If you do not see it in your inbox, kindly check your spam or junk folder. Should you need assistance, you can always WhatsApp us at +65 8825 7587.

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Shipping & Delivery

We want your experience with Ethereal Tips to be smooth and stress-free. Here’s everything you need to know about our shipping and delivery process.

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Domestic Shipping (Singapore)

  • Standard Delivery: 1–3 business days

Enjoy free standard shipping for local orders over SGD 60.

 

International Shipping

  • Standard Shipping

    • Malaysia: 4–9 business days

    • Asia / Southeast Asia: 6–12 business days

    • USA: 7–10 business days

    • UK / Europe: 7–14 business days (varies by location)​

Note: These are estimated timeframes. Actual delivery may vary due to customs clearance, holidays, or courier delays. For Express shipping, please kindly contact us prior to your order.

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Shipping Rates

Shipping fees are calculated at checkout based on your order weight and destination.

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Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking details. You can track your parcel directly with the courier.

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Customs, Duties & Taxes

For international orders, customs duties and taxes may apply. These charges are set by your country’s customs office and are the buyer’s responsibility. Destination countries may impose taxes on your purchased goods, which the recipient is responsible for paying. Ethereal Tips is not liable for unpaid customs taxes and will not issue refunds for orders returned due to custom issues. We recommend checking with your local customs office for more details.

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Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for deliveries sent to incorrect or incomplete addresses provided by customers. If a parcel is returned to us, additional shipping charges may apply to resend it.

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Lost or Damaged Packages

  • Lost Packages: If your order goes missing in transit, contact us at [Insert your contact email] or WhatsApp +65 8825 7587. We’ll work with the courier to resolve the issue.

  • Damaged Packages: If your order arrives damaged, please reach out to us immediately with photos. We’ll help file a claim with the courier and arrange a replacement where applicable.

 

Contact Us

If you need assistance with your order, we’re here to help. Reach us at:
📧 care@etherealtips.com
📞 +65 8825 7587 (WhatsApp available)

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